our customers 39 a partnership approach based on listening and dialogue spie batignolles adopts a partnership approach with regard to its customers and other stakeholders this is an essential condition for seeking innovative solutions and ensuring the success of each project changing customer demands for several years now spie batignolles customers have had to contend with increasingly tough and complex requirements besides the need to work to a tight budget structures are now required to have a minimal carbon footprint in compliance with the latest regulations and standards energy performance greenhouse gas emissions protection of biodiversity etc naturally customer expectations are changing to achieved the required quality standards they want more advice guidance service and a genuine response to their specific needs long-term support the spie batignolles philosophy encourages dialogue in order to provide long-term support to the customer and deliver appropriate tailored solutions this partnership approach applies from the very outset in order to identify project requirements as early as possible and provide an optimised solution the group leverages its strong culture of listening and dialogue based on proven needs identification and analysis methods besides its promise to provide support to the customer right up to and even after handover spie batignolles also undertakes to guarantee project coherence and transparent business dealings at any time with the help of the group's specialists the customer can see how the project is progressing and exercise control attentive to customer needs spie batignolles is committed to providing appropriate tailored solutions a positive commitment to serve the customer the power of this approach has been proved countless times in the field going one step further in terms of providing a tailored service to each customer spie batignolles has chosen to transform this support into an ambitious commitment make the act of construction a positive sharing experience this is achieved through a shared partnership-style experience in which the customer is given pride of place a rigorous customer satisfaction policy spie batignolles decided to launch a global initiative to measure customer satisfaction this initiative is aimed at constantly raising standards and measuring customer satisfaction throughout the project primarily by promoting dialogue regarding real expectations as well as improving the level of support and increasing value-added this approach encourages the building of a truly sustainable relationship after a pilot phase in 2015 three subsidiaries adopted this approach which will be extended to the other group subsidiaries from 2016 onwards
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