our project sites 47 sights set on high quality execution the process initiated by spie batignolles from the outset is aimed at achieving the standard of quality expected by the customer at the time of execution quality processes are planned using criteria defined beforehand with the various project stakeholders when the pre-design studies are drafted zero reserve customer satisfaction before all else the zero reserve target on acceptance of each structure is one of the objectives set by the group at the design stage of the project to ensure total customer satisfaction this goal is closely monitored throughout the project the customer prime contractor and company define quality criteria at the outset once identified and communicated these ../../common objectives determine the required level of quality the tools methods and schedule needed to meet these objectives are defined during preparations for the project site when the works phase is underway the objectives are tracked using quality management milestones and intermediate checkpoints in-house and third-party auditors may be invited to monitor the work once work is completed the various in-house and/or third-party participants together identify potential defects and resolve them prior to handover defect resolution process monitored by tablet the zero reserve handheld tablet device used by the construction subsidiaries fosters collaboration and makes it easier for parties to communicate about the progress of the defect resolution process in the public works domain malet developed project site preparation software for works supervisors including the zero reserve target technical risk inspections valérian has introduced a system of technical inspections on its project sites in order to identify risks during the works phase that were not anticipated during the design phase twelve inspections took place in 2015 as a result anomalies were identified and classified on a scale of 1 to 3 depending on the type of technical risk involved a list of alternate solutions was then defined in such a way as to guarantee the success of each project new clinic in saint-avold up and running in record time construction standards in the healthcare sector are undoubtedly among the most stringent in the whole industry however in the case of the new saint-nabor clinic in saint-avold moselle spie batignolles est also had to contend with an extremely tight schedule given that the customer wished to move into the new premises as soon as possible the subsidiary coped brilliantly with this technical and organisational challenge to put up the 10,800 m 2 building in only 16 months the customer was delighted with the final quality of this complex comprising 130 beds and 6 operating theatres the 150-strong hospital team were able to move in during the same week as handover only four days after official authorisation was granted by the commission de sécurité et de l'agence régionale de santé operations resumed just three days following acceptance ensuring a continuity of service essential for the surrounding east moselle region through this project spie batignolles est confirmed its total mastery of construction requirements in the healthcare sector
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