Page 8 - SPIE BATIGNOLLES RARSE 2020 EN

DESIGNING AND BUILDING
PURPOSE-ENGINEERED STRUCTURES
Spie batignolles has been supporting changes in society for decades by designing
key projects to improve
daily life. Its multi- disciplinary teams and complementary business lines enable it to play
an active role in sustainably upgrading cities and regions.
Spie batignolles
provides a client experience that
combines expertise, proximity, dialogue and project management.
As a major construction, infrastructure and services group, Spie batignolles designs high-quality engineered structures to help meet the social and environmental needs of its clients and society at large. During the design stage, the Group focuses on the purpose of each structure to adapt it to future users’ needs and anticipate potential changes. Its multi-disciplinary teams coordinate with one another to enhance each project, from identifying needs to construction, operation and maintenance. A comprehensive approach to improving daily life for the long-term future.
Co-creation at the heart of the client experience
Spie batignolles puts attentiveness, dialogue and shared goals at the heart of client relations. As part of this open approach, a single point of contact manages each project from start to finish to ensure it is jointly designed to genuinely meet the needs identified. The teams also regularly adapt their processes in response to feedback received from the ground to tailor a local client experience.
Synergies between business lines at the heart of a comprehensive approach
MGEN healthcare facility - Spie batignolles île-de-france
RESULTS FROM CLIENT SATISFACTION SURVEYS IN 2019
89%* QUALITY 89%* QUALITY 82%* WORKSITE 80%* COMPLIANCE
of client relations of works safety with schedules and deadlines
06
* Satisfaction rate